Política de reembolso

Return & Refund Policy for EUWEAR.STORE

1. Who We Are
EUWEAR.SHOP is operated by an individual seller and is not a registered business. As such, we are not subject to EU consumer protection laws that require mandatory return rights for online purchases. However, we strive to provide high-quality products and a positive shopping experience.

2. No Returns for Change of Mind
Due to the custom, print-on-demand nature of our products, we do not accept returns or exchanges for:

  • Change of mind.
  • Incorrect sizing (please refer to our size guide before ordering).
  • Personal preference or style dissatisfaction.

All sales are final unless the item is defective, damaged, or misprinted (see Section 3).

3. Defective, Damaged, or Misprinted Items
We want you to be happy with your purchase. If your item arrives:

  • Defective (e.g., torn, missing print, or manufacturing error).
  • Damaged during shipping (please provide photos).
  • Misprinted (e.g., incorrect design, colors, or text).

Please contact us within 7 days of delivery at [Your Email] with:

  • Your order number.
  • Photos of the issue.
  • A clear description of the problem.

We will replace the item or issue a full refund at our discretion, depending on the issue and availability.

4. How to Report an Issue

  1. Email us at tammelaholdings@proton.me with the subject line: "Defect/Damage Report – Order #[Number]").
  2. Include photos of the issue and your order confirmation.
  3. We will respond within 3–5 business days with next steps.

5. Shipping Errors
If you receive the wrong item (e.g., incorrect product or design), contact us immediately with:

  • Your order number.
  • A photo of the received item.
    We will arrange a replacement or refund as soon as possible.

6. Non-Returnable Items
The following are not eligible for returns or refunds:

  • Items purchased during sales or promotions (unless defective).
  • Custom or personalized orders (e.g., names, special requests).
  • Items washed, worn, or altered after delivery.

7. Your Responsibilities

  • Check your order upon delivery. Report any issues within 7 days.
  • Provide accurate shipping information. We are not responsible for orders shipped to incorrect addresses.
  • Follow care instructions (e.g., washing guidelines). Damage from improper care is not covered.

8. Printify’s Role
Our products are printed and shipped by Printify, a trusted print-on-demand partner. Printify handles production quality control, but we (the seller) are responsible for customer service. If your item is defective due to a Printify error (e.g., misprint), we will coordinate with them to resolve the issue.

9. Disclaimer
As a private seller, we are not legally obligated to offer returns or refunds under EU consumer law. However, we voluntarily address defects and errors to ensure customer satisfaction. By purchasing from [Your Store Name], you agree to these terms.